Warranty Request

Rich came by as promised on time to install a new filter. He got it done real soon and did an awesome job. Prices were reasonable. Pool knowledge is second to none. Thank you Rich.

Amazing service ! Friendly, knowledgeable, professional. Not only did Dustin called me back the same day, he also texted me to make sure I see that he’s trying to reach me. I thought I was going to have to wait another week, but Dustin showed up the same day. On time. Ozone purifiers are newer and not a lot of service people know about them. Dustin knew what to do. He communicated very well and fixed the issue that I had. Thank you.

Dustin was extremely knowledgeable. He replaced my pool lights when others before him had failed. Honest and hardworking guy who had the job wrapped up in no time, so we're ready to rock and roll for our 3rd of July party. Highly recommended!

Dustin has provided service on two separate occasions for issues with my Hayward heater, and each time he has been nothing short of exceptional. His expertise, professionalism, and efficiency in troubleshooting and resolving the problems have been truly impressive. It’s rare to find someone so knowledgeable and dependable—highly recommended!

Needed a warranty/repair work done for a leaking filter valve. Dustin showed up right at time he noted and did the work effortlessly and resolved the leaking valve issue. Very happy and completely satisfied. Thnx very much.

I was so happy when Rich showed up because I had an emergency last minute and they were able to come by before all my pool equipment got destroyed!
I would definitely recommend this company!😃❤️😃❤️

Rich did a great job. He showed up when he said he was and the price was right. Would definitely use them again.👍

Absolutely amazing job... I have only good things to say. I'm a very detail-oriented person. I can clearly see when someone takes their time to do a job right from A to Z. Dustin is knowledgeable, Hands-on, factory authorized, and reasonably priced. What more could you possibly ask for. He will be my go-to guy going forward for any pool equipment needs. Thank you for a job well done.

Rich has been simply amazing, super professional and fast on execution. Amazing service

Truly a five star company! They respond within 24 hours and Dustin made necessary arrangements to come out to SM to repair our Hayward Heater. He was very professional in explaining what the issue was and repairing our heater. He was patient in answering any questions we had. Definitely recommend calling them first!

Rich and all these guys are awesome, honest and reliable. They are full of knowledge. Highly recommended.

Rich is fantastic. He remediated our pool after the Eaton fire and was honest, quick, thorough, and communicative. We have a sparkling pool without any headaches! Thank you.

Very Reliable. Comes same time and day every week. Communicates well. nice guy. does a great job on the pool. Highly recommend.

I had a last-minute request for pool servicing for my son’s birthday party and Tri City (Rich) went above and beyond to help us out. He showed up the same day, got our pool looking great, and did it all at an unbeatable price. On top of that, he took the time to answer my questions and explain our pool equipment in a way that was easy to understand. The level of professionalism, expertise, and customer service was outstanding. I’ll definitely be using Tri City again!

Tri City I have used repeatably and they have always been thorough, insightful, and very much customer oriented with their solutions. You can trust these guys and highly recommend.

Rich is a great guy. Does a great job. Great work ethic. Great personality.

Rich replaced my pool pump. He is a good guy, did what he said he would, and did a very good job.

There aren't enough good things I can say about Dustin and Tri City.
I have a Hayward heat pump that needed some help. I literally contacted 10 repair men and non of them could get the job done. Dustin to the rescue. He showed up, studied the problem, overcame hurdles and got it done !!! So grateful for his persistence and skills. Not to mention complete honesty and all around kindness.
Thank you kindly Sir, I will be a customer for life !

I've had these guys out twice for Hayward products that had some minor issues that were under warranty and both times they've blown me away with their professionalism. This time they even tuned up a few things that were un-related to the call or anything they did. I will definitely be using these guys for my next big project.

Oct 11 2024 edit: you guys still in business? I can't seem to get in touch with you anymore...

Just had my pool acid washed and tile cleaned by Tri State Pool Service. They did a great job and were very reasonably priced. I would give them 5 stars.

Fantastic Friendly service!! This company is A+. I would definitely recommend them!

Great service fast and easy.

With short notice we needed the calcium on our pool tile removed before my son’s wedding. They saved the day and were very professional and easy to deal with. Thanks!

Rich came out today on a 1 day notice. My filter was clogged and not functioning..My pool went from slimey Valley green to crystal clear in 48 hrs.! Awesome job and fair prices! Will use again and again.

Tri-City Pools has been great, we have been using their services for about a year and our pool hasn’t been this nice since the year it was put in. They are great about communicating what needs too be added or repaired and they do the work quick, clean and in a timely manner. A common feeling when it comes to pool services is you wonder what it is you are really paying for but with Tri-City you wont feel like that. They send you a text every week after your service and always arrive close to the same time every week. It’s been a great experience at a competitive price.

Rich provided great service and communication and we will miss him! We are also grateful that he lined us up with a new service so that our pool maintenance was uninterrupted in his absence. Rich is a great guy and we wish him the best!

Tri City Pool Services did an excellent job cleaning the tile on my pool. Rich communicated very well, showed up on time and made sure everything was clean before they left. I also had him replace a check value and he showed up when he said he was going to, charged a fair price and made sure everything was cleaned up. I definitely recommend them and will use them again when I need and pool services.

Had the pleasure meeting Rich to blast the calcium crusted tiles on our pool and what a fantastic job well done. Very professional throughout the whole process. I highly recommend Tri City Pool Services for anything you need done. Oh also my Del AOP UV light unit failed and they were able to recommend a more efficient unit since the original unit was undersized from the start with a new unit and fixed the incorrect electrical done by Premier Pools & Spa.

Excellent! We called Tri City Pool Services and they responded immediately. They came and did exactly what they said they would do for the prices quoted. They were professional, efficient, and friendly. We highly recommend them to all our friends and family.

Dustin came right away. He knew what he was doing. Very professional. Expert in Hayward systems. Highly trusted and recommended A+

Very professional; great communication

As a pool remodel company we have tricity pools do all of our new plaster start ups and we refer all of our clients to these guys!
Everyone is so happy with their service and the jokes they have while they are working, these guys have so much knowledge about pool equipment, and pool chemistry.

We have worked with hundreds of pool guys and these guys have truly earned my trust in the service side.
They do all of our equipment set ups, and regular monthly service and Start ups for all of our remodels.

Anytime I drain a pool, they are there ready when it’s full.
Rich and Dustin are extremely reliable truly smart and know and understand what it takes to take care of your plaster.

These guys are beasts in my eyes!
Thank you goys for always being there and ready for everything pool related we need!

We had an urgent issue with our pool pump going down, and Rich came to the rescue! He promptly replaced the pump and took the time to go through the programming with us. Not only did he ensure everything was working perfectly, but he also shared some valuable tips for managing our pool. His professionalism, knowledge, and willingness to help were truly impressive. Highly recommend his services!

My backwash valve was stuck and broken, Rich fixed it up quick and got it back in working order so I can open the pool this year. Thanks!

I have a Pool Construction company and Rich and Tri City Pool Service will be the only service company I will use in the area they service. The experience with Dustin was 2nd to none. Rich is knowledgeable, communicative and takes pride in his work.

We recently used Tri City Pool for start up after our pool remodel. Rich did an awesome job getting our pool setup - extremely knowledgeable, great communication and on time.

Trustworthy and reliable!

These guys at Tri City Pool Services are awesome! I called them with my problem, they quickly diagnosed what the issue was, checked to see if the part I needed was covered under warranty, unfortunately it wasn't but they got me the exact part # I needed and told me how to get it. I can't thank them enough and highly recommend you give them a call!

Great guys great service great price highly recommend

Rich is knowledgeable and professional. Shows up when he’s supposed to, respects the property, is a pleasure to talk to and generally everything you want in a professional.

I am truly impressed. I called Tri City Pool Services after my pool pump stopped working. Tri City was recommended by the manufacturer and a local pool supply store. I described the symptoms to Dustin and he seemed very knowledgable about my pump. When he arrived, it took all of five minutes to repair, as he brought the (what he suspected as the most likely) replacement part with him. My pool pump is now working as new. Thank you Dustin and Tri City Pool Services!

Had a wonderful experience with tri city pools. On a Friday night, way after working hours they came to the rescue to put the program back to working on the spa. They are the best!

The BEST pool service. I have used many different services over the years and Tri City Pool Service is by far the most knowledgeable and thorough. My pool has never looked this good. I highly recommend them.

Tri city pool services did what 3 other pool companies couldn't do. They turned my green algae pool back to the clear blue pool I had years ago. Couldn't ask for a better guy, Rich shows up on time, rain or shine. And works miracles. Highly recommend to anyone!

Dustin & Tri City Pools are exceptional. Always prompt, professional and extremely knowledgeable. To top it off, they are also very nice and courteous. I 100% recommend Tri City Pools for any pool service or repair you may need!

Rich is the best for your pool services. Make sure that he is the one to help with any of your pool needs. Without him your pool would be insufficient.

Amazing pool company. The owner is always available and returns calls quickly if I ever need anything. I went through 4 pool guys before I found them and I am so blessed to say I finally found the best. My pool is always clean and they are very knowledgeable regarding the equipment. Pick these guys for all your needs you won’t be disappointed!

I had been looking for a good pool service for a long while and these guys deliver. Rain or shine they come to service and clean my pool. My pool has never looked as clean as it does now.
I appreciate the email I receive after each service that lets me know they were here and what they did.

I would definitely recommend them and would give them more than 5 stars if I could.

We reached out to Tri City Pool Services when we found out our pool equipment was put in incorrectly by a previous pool company. Their response time, knowledge, and professionalism instantly convinced us to hire them as our weekly maintenance service immediately. Rich and Dustin are extremely communicative, which we have realized is so important when trusting someone with servicing your pool. Their knowledge and expertise continues to surpass expectations and we are so happy with the service they provide. All pool maintenance companies should operate the way they do.