Tri City Pool Services Reviews

We pride ourselves in being Simi Valley premier pool and spa service.

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Tri City Pool Services
Excellent
5.0
Based on 56 reviews
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Just had my pool acid washed and tile cleaned by Tri State Pool Service. They did a great job and were very reasonably priced. I would give them 5 stars.
Response from the owner: Thank you for your fantastic review, Richard! We're delighted to hear that you were satisfied with our acid washing and tile cleaning services. We strive to provide great value along with quality work. We appreciate your support and look forward to serving you again in the future!
Fantastic Friendly service!! This company is A+. I would definitely recommend them!
Response from the owner: Thank you for your kind words, Christine! We're thrilled to hear that you had a fantastic experience with us. Your recommendation means a lot, and we look forward to serving you again in the future!
Great service fast and easy.
Response from the owner: Thank you for your wonderful feedback, Will! We're thrilled to hear that you had such a positive experience with our service. Your satisfaction is our top priority, and we look forward to serving you again!
With short notice we needed the calcium on our pool tile removed before my son’s wedding. They saved the day and were very professional and easy to deal with. Thanks!
Response from the owner: Thank you for your kind words, Willem! We're delighted to have been able to assist you on such short notice. Congratulations on your son's wedding, and we hope everything went beautifully! Your satisfaction means a lot to us.
Rich came out today on a 1 day notice. My filter was clogged and not functioning..My pool went from slimey Valley green to crystal clear in 48 hrs.! Awesome job and fair prices! Will use again and again.
Response from the owner: Thank you for your fantastic review, Noeske! We're thrilled to hear that Rich provided quick and effective service. Your satisfaction is our priority, and we look forward to serving you again in the future!
Tri-City Pools has been great, we have been using their services for about a year and our pool hasn’t been this nice since the year it was put in. They are great about communicating what needs too be added or repaired and they do the work quick, clean and in a timely manner. A common feeling when it comes to pool services is you wonder what it is you are really paying for but with Tri-City you wont feel like that. They send you a text every week after your service and always arrive close to the same time every week. It’s been a great experience at a competitive price.
Response from the owner: Thank you for your detailed review, Tyler! We're thrilled to hear that you're satisfied with our services and that we have helped keep your pool in great condition. Your kind words about our communication and efficiency mean a lot to us. We look forward to continuing to provide you with excellent service!
Rich provided great service and communication and we will miss him! We are also grateful that he lined us up with a new service so that our pool maintenance was uninterrupted in his absence. Rich is a great guy and we wish him the best!
Response from the owner: Thank you for your kind words, Leigh Anne Siegel! We are glad to know that Rich made a significant impact during his time with you. Your feedback is important to maintaining our quality of service and we appreciate your understanding as we transition to new services.
Tri City Pool Services did an excellent job cleaning the tile on my pool. Rich communicated very well, showed up on time and made sure everything was clean before they left. I also had him replace a check value and he showed up when he said he was going to, charged a fair price and made sure everything was cleaned up. I definitely recommend them and will use them again when I need and pool services.
Response from the owner: Thank you so much for your kind words, Sherry! We're absolutely thrilled to hear about your satisfying experience with our service and communication. Ensuring our customers' satisfaction is our ultimate goal. Your recommendation means a lot to us! Looking forward to serving you again.
Had the pleasure meeting Rich to blast the calcium crusted tiles on our pool and what a fantastic job well done. Very professional throughout the whole process. I highly recommend Tri City Pool Services for anything you need done. Oh also my Del AOP UV light unit failed and they were able to recommend a more efficient unit since the original unit was undersized from the start with a new unit and fixed the incorrect electrical done by Premier Pools & Spa.
Response from the owner: Thank you for your positive feedback, Brian! We're delighted to hear you had a great experience with Rich and were satisfied with our pool services. We always aim to recommend the most efficient solutions to our clients. We appreciate your recommendation and look forward to serving you in the future!
Excellent! We called Tri City Pool Services and they responded immediately. They came and did exactly what they said they would do for the prices quoted. They were professional, efficient, and friendly. We highly recommend them to all our friends and family.
Response from the owner: Thank you so much for your kind words, J Doherty! We're glad to know that you enjoyed our services. Your recommendation means a lot to us and it's terrific to hear that we've earned your trust. Looking forward to serving you again!
Dustin came right away. He knew what he was doing. Very professional. Expert in Hayward systems. Highly trusted and recommended A+
Response from the owner: Thank you for your feedback, A. Shohet. We are thrilled to know that Dustin was able to provide you with a great service. We appreciate your trust, and we will make sure to share your feedback with him!
Very professional; great communication
Response from the owner: Thank you for the positive review, Mona! We're pleased to know that you appreciate our professionalism and communication style. We aim to maintain our high standards of service for all our customers.
As a pool remodel company we have tricity pools do all of our new plaster start ups and we refer all of our clients to these guys!Everyone is so happy with their service and the jokes they have while they are working, these guys have so much knowledge about pool equipment, and pool chemistry.We have worked with hundreds of pool guys and these guys have truly earned my trust in the service side.They do all of our equipment set ups, and regular monthly service and Start ups for all of our remodels.Anytime I drain a pool, they are there ready when it’s full.Rich and Dustin are extremely reliable truly smart and know and understand what it takes to take care of your plaster.These guys are beasts in my eyes!Thank you goys for always being there and ready for everything pool related we need!
Response from the owner: Thank you for your high praise, Jeff! We're thrilled to hear that you're so pleased with the work that Rich, Dustin, and the rest of the Tri City Pools team have been able to do. We look forward to continuing this strong partnership in the future!
We had an urgent issue with our pool pump going down, and Rich came to the rescue! He promptly replaced the pump and took the time to go through the programming with us. Not only did he ensure everything was working perfectly, but he also shared some valuable tips for managing our pool. His professionalism, knowledge, and willingness to help were truly impressive. Highly recommend his services!
Response from the owner: Thank you so much for your feedback, Danielle! It means the world to us. We're really pleased to hear how Rich was able to assist with your pool pump problem. We'll definitely pass on your kind words about his professionalism, knowledge, and willingness to help. We're always here for all your pool servicing needs – big or small.
My backwash valve was stuck and broken, Rich fixed it up quick and got it back in working order so I can open the pool this year. Thanks!
Response from the owner: We're happy to hear that you had a great experience with us, Gunnar! It's our priority to ensure your pool is in the best condition possible. Feel free to reach out if you need anything else. Thank you.
I have a Pool Construction company and Rich and Tri City Pool Service will be the only service company I will use in the area they service. The experience with Dustin was 2nd to none. Rich is knowledgeable, communicative and takes pride in his work.
Response from the owner: Thank you for the wonderful review and for taking the time to share your positive feedback, Robert. Our team is dedicated in providing an excellent service. We take pride in giving our customers the best experience. We look forward to working with you again in the future!
We recently used Tri City Pool for start up after our pool remodel. Rich did an awesome job getting our pool setup - extremely knowledgeable, great communication and on time.
Response from the owner: Thank you for your kind words, Kari! We’re happy to hear that Rich gave you a great experience. We are grateful for your high rating and hope to see you again soon!
Trustworthy and reliable!
Response from the owner: We're thrilled to hear you found our services to be trustworthy and reliable, Dillon! We appreciate the 5-star rating and look forward to continue serving you.
These guys at Tri City Pool Services are awesome! I called them with my problem, they quickly diagnosed what the issue was, checked to see if the part I needed was covered under warranty, unfortunately it wasn't but they got me the exact part # I needed and told me how to get it. I can't thank them enough and highly recommend you give them a call!
Response from the owner: We're overjoyed to hear you had such a positive experience with our team, T! We always aim to provide swift and effective service to all our customers. Thank you for your high recommendation and remember we're here if you need anything further!
Great guys great service great price highly recommend
Response from the owner: We appreciate your positive feedback, Michael! We're thrilled to hear you had a great experience with our service and pricing. Thank you for recommending us!
Rich is knowledgeable and professional. Shows up when he’s supposed to, respects the property, is a pleasure to talk to and generally everything you want in a professional.
Response from the owner: We're thrilled to hear that you had a positive experience with Rich, GianDominic! His professionalism and dedication certainly reflect in his work. Thank you for your review and for recognizing his efforts!
I am truly impressed. I called Tri City Pool Services after my pool pump stopped working. Tri City was recommended by the manufacturer and a local pool supply store. I described the symptoms to Dustin and he seemed very knowledgable about my pump. When he arrived, it took all of five minutes to repair, as he brought the (what he suspected as the most likely) replacement part with him. My pool pump is now working as new. Thank you Dustin and Tri City Pool Services!
Had a wonderful experience with tri city pools. On a Friday night, way after working hours they came to the rescue to put the program back to working on the spa. They are the best!
Response from the owner: Thank you, Barbara, for your wonderful review! We're thrilled to hear that you had a great experience with Tri City Pools and that we were able to help you with your spa program even after working hours on a Friday night. We appreciate your kind words and thank you for choosing Tri City Pool Services!
I've had these guys out twice for Hayward products that had some minor issues that were under warranty and both times they've blown me away with their professionalism. This time they even tuned up a few things that were un-related to the call or anything they did. I will definitely be using these guys for my next big project.
Response from the owner: Thank you, Chris Wampler, for your fantastic review! We're thrilled to hear that you were impressed with our professionalism and the extra tune-ups we provided. We look forward to working with you again on your next big project. Thank you for choosing Tri City Pool Services!
The BEST pool service. I have used many different services over the years and Tri City Pool Service is by far the most knowledgeable and thorough. My pool has never looked this good. I highly recommend them.
Response from the owner: Thank you, Katherine Zirnite, for your fantastic review! We're thrilled to hear that you think we are the BEST pool service and that your pool has never looked better. We truly appreciate your recommendation and thank you for choosing Tri City Pool Services!
Tri city pool services did what 3 other pool companies couldn't do. They turned my green algae pool back to the clear blue pool I had years ago. Couldn't ask for a better guy, Rich shows up on time, rain or shine. And works miracles. Highly recommend to anyone!
Response from the owner: Thank you, Sam Mull, for your fantastic review! We're thrilled to hear that we were able to turn your green algae pool back into a clear blue pool and that Rich's dedication and hard work didn't go unnoticed. We truly appreciate your recommendation and thank you for choosing Tri City Pool Services!
Dustin & Tri City Pools are exceptional. Always prompt, professional and extremely knowledgeable. To top it off, they are also very nice and courteous. I 100% recommend Tri City Pools for any pool service or repair you may need!
Response from the owner: Thank you, Daniel, for your fantastic review! We're delighted to hear that you had such a positive experience with Dustin and Tri City Pools. We truly appreciate your recommendation and are here to help with any pool service or repair needs you may have in the future. Thank you for choosing Tri City Pool Services!
Rich is the best for your pool services. Make sure that he is the one to help with any of your pool needs. Without him your pool would be insufficient.
Response from the owner: Thank you, Alisa, for your wonderful review! We're thrilled to hear that you think Rich is the best for your pool services. We agree that he is a valuable member of our team and always goes above and beyond to meet our customers' needs. We appreciate your recommendation and thank you for choosing Tri City Pool Services!
Amazing pool company. The owner is always available and returns calls quickly if I ever need anything. I went through 4 pool guys before I found them and I am so blessed to say I finally found the best. My pool is always clean and they are very knowledgeable regarding the equipment. Pick these guys for all your needs you won’t be disappointed!
Response from the owner: Thank you, Christeen, for your amazing review! We're delighted to hear that you think we're an amazing pool company and that you've found us to be always available and responsive. We understand the frustration of going through multiple pool service providers before finding the right one, and we're honored that you consider us the best. It's great to know that your pool is always clean and that we have provided you with knowledgeable service regarding your equipment. We appreciate your recommendation and look forward to continuing to exceed your expectations. Thank you for choosing Tri City Pool Services!
I had been looking for a good pool service for a long while and these guys deliver. Rain or shine they come to service and clean my pool. My pool has never looked as clean as it does now.I appreciate the email I receive after each service that lets me know they were here and what they did.I would definitely recommend them and would give them more than 5 stars if I could.
Response from the owner: Thank you, M E, for your wonderful review! We're thrilled to hear that you had been looking for a good pool service for a while and we have delivered. Rain or shine, we make it a priority to service and clean your pool. We're glad to know that your pool has never looked as clean as it does now. The email notifications we send after each service are just one of the ways we strive to keep our customers informed and satisfied. We appreciate your recommendation and your kind words. Thank you for choosing Tri City Pool Services!
We reached out to Tri City Pool Services when we found out our pool equipment was put in incorrectly by a previous pool company. Their response time, knowledge, and professionalism instantly convinced us to hire them as our weekly maintenance service immediately. Rich and Dustin are extremely communicative, which we have realized is so important when trusting someone with servicing your pool. Their knowledge and expertise continues to surpass expectations and we are so happy with the service they provide. All pool maintenance companies should operate the way they do.
Response from the owner: Thank you, Samantha, for your wonderful review! We're thrilled to hear that our response time, knowledge, and professionalism convinced you to hire us as your weekly maintenance service. Communicating with our customers is a top priority for us, and we're glad that you've found us to be extremely communicative. It's great to know that our knowledge and expertise have exceeded your expectations, and we're happy to provide you with excellent service. We appreciate your recommendation and look forward to continuing to be your trusted pool maintenance service.
If you want to have a crystal Blue pool all year long and have impeccable pool service look no further then Tri-City Pool for all your pool needs! Rich And Dustin are Like no other they go above and beyond for their customers!! They are very knowledgeable about all things Pool! They are very Reliable Professional and great with Communication. They are hard working and they make sure you the customer are always satisfied!! I 💯 percent recommend them if you need pool work done from filter to cleaning to having the right chemicals in ur pool to keep it looking fantastic all year long!! TRI- CITY POOL IS THE WAY TO GO!!BEST MOVE I EVER MADE FOR MY POOL!!
Response from the owner: Thank you so much for your amazing review, Brian! We are thrilled to hear that you are satisfied with our pool service and that your pool is always crystal blue and well-maintained. We pride ourselves on going above and beyond for our customers and providing reliable and professional service. It's great to know that our knowledge, communication, and hard work have made such a positive impact on your pool. We appreciate your recommendation and we're here to help with all of your pool needs. Thank you for choosing Tri-City Pool!
Fantastic communication and work! Completely upgraded and replaced old equipment. Thank you!
Response from the owner: Thank you, Mr PumpkinHands! We're glad to hear that you had a positive experience with our communication and our work. It was our pleasure to upgrade and replace your old equipment. If you ever need any further assistance or have any questions, feel free to reach out to us. Have a great day!
Good reliable service.
Response from the owner: Thank you for your kind words, Joyce! We're glad to hear that you find our service reliable. We strive to provide the best pool care possible for our customers. If you have any more feedback or questions, feel free to reach out to us. Take care!
Great company and service. Super knowledgeable and timely. Thank you
Our heater sounded like it was exploding every time we turned it on. Dustin came out immediately and fixed the problem. He was on time, friendly, professional and fixed the issue immediately. Best customer service from a pool service I have ever had.
These guys are the best! They know the chemistry of the pool so well they don’t even use the chlorine tablets like other pool technicians. Pool always looks perfect! Thanks again you guys!! Go with the best since I tried the rest.
We would recommend Tri City Pools to anyone who is looking to take their pool care to the next level. Rich and Dustin at Tri City are professionals who truly care about providing their customers with the best service in Ventura country. Not only did they help us diagnose and fix our pools issues, they also provided diagnostic services when a third party contractor damaged our pool equipment. Rich and Dustin worked with us for weeks until a resolution was finally met and our equipment was fixed. Can not recommend their company enough and if anyone is looking for their pools to be maintained by the best, Tri City is the company to go with.
I've had three issues with my Hayward heater since it was installed and on every occasion I've been very impressed with the speed, thoroughness, and great customer service of TriCity Pool Service to get the problems resolved.Thank you for keeping the bar high and my hot tub in use!
The team at Tri City pool services are top notch gentlemen! Very responsive and accountable. The owner made the process smooth from start to finish! Great work!
These guys are the best of the best! They really know pools and pool maintenance. Our pool is a beautiful color all year long and glistens from great upkeep. Thank you for being amazing!
Highly recommend. Great team of dedicated professionals. Honest, hardworking and always transparent about cost.
We needed a warranty check and Dustin was in contact right away and made time the same day to come out. He identified a potential issue and was able to resolve and replace our salt cell. He went above and beyond adding salt for me and giving us great advice to help us get the most out of our Hayward system! Totally recommend Tri City!
Response from the owner: Thank you so much for your kind words and positive feedback! We're thrilled to hear about your experience with Dustin and how he promptly assisted you with the warranty check. It's fantastic that he was able to identify and resolve the potential issue with your salt cell, going the extra mile by adding salt and providing valuable advice for optimizing your Hayward system. We truly appreciate your recommendation and look forward to continuing to serve you in the future.
I called Rich at Tri City last minute for a pool start up and he came right away to get me dialed in. He’s very knowledgeable and is well versed in everything related to the pool including water chemistry, maintains the equipment, valves etc. I’m so glad I found Tri City and looking forward to using Rich for my weekly maintenance.
Response from the owner: Thank you for your kind words and positive feedback! We're glad that we were able to assist you with your last-minute pool start-up. We're proud to have knowledgeable staff who are well-versed in all aspects of pool care, from water chemistry to equipment maintenance.We're happy to be of service, and we look forward to providing you with ongoing weekly maintenance. If you have any further questions or need any assistance, feel free to reach out. We're here to help!Thanks again for choosing Tri City Pool Services.
Rich, and Tri City Pools are absolutely amazing. Truly night and day from the last pool service I used. Not only does Rich show up when he is supposed to, he monitors and fixes my equipment if needed. I had him install aqua link on my pool and he did a fantastic job. If I have questions, I can text him and get a responsive almost immediately, even on weekends. The system went down last weekend (memorial weekend) and I needed to hear the pool for a party. I text him, and he came over within an hour and fixed the issue. Couldn’t recommend Rich enough!
Response from the owner: We're grateful for your positive feedback and for choosing our business. Thank you for the 5-star review!
The best pool company I’ve ever had .. 3 before .. This company knows pools!!! They are completely knowledgeable with the salt water pool I installed…
Response from the owner: We're grateful for your support and for choosing us. Your 5-star review is greatly appreciated!
Amazing service and super nice!! Couldn’t be happier, love the pool is always ready to get in and enjoy!
Response from the owner: Your kind words mean a lot to us. Thank you for sharing your positive experience!
Tri-City is a great service. They go above and beyond to help keep my pool looking it’s best year round. They are extremely responsive, professional, courteous, and reliable. Any time I reach out with questions or concerns, they answer quickly…no matter the day or time. I greatly appreciate their attention to detail and I would highly recommend them as a service if in need. 👍🏼
Response from the owner: Thank you for your generous review! We strive to deliver exceptional experiences, and we're glad we succeeded with you.
Great guys! My pool has never looked so good! Highly recommend! They put all new equipment in to update a very old system. Everything works amazing now!
Response from the owner: Thank you for taking the time to write such a wonderful review! We're thrilled to hear that your pool is now in great shape and that our team was able to update and install new equipment to enhance your swimming experience. It means a lot to us that you highly recommend our services and we're grateful for your appreciation. We look forward to continuing to provide you with the best pool maintenance and services available.
I recently hired Tri City Pool Services for regular maintenance of my pool, and I couldn't be happier with their service. They are prompt, reliable, and always leave my pool looking crystal clear. They are knowledgeable and take the time to explain any issues or concerns they find during their service visits. The pricing is also very reasonable for the high level of service they provide. Overall, I highly recommend this pool service company to anyone in need of professional and top-quality pool maintenance. 5 stars!
Response from the owner: Thank you for taking the time to leave us a 5-star review! We're delighted that you were pleased with our service/product.
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Our Customers Satisfaction Is Always Our Top Priority

With our great Simi Valley weather, we know how important it is to be able to enjoy your pool and spa year round. Which is why at Tri City Pool Services we don't take time off from your aquatic asset and always preserve its integrity to be perfectly crystal clear and clean.

At every stop we perform the following: